Return & Refund Policy

14-Day Return Policy

We have a 14-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

How to Start a Return

To start a return, you can contact us at: pawfectly15@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.

14-Day Cooling-Off Period for European Union Orders

Notwithstanding the above, if your merchandise is being shipped to the European Union, you have the right to cancel and return your order within 14 days for any reason and without justification.

As above, the item must be in the same condition that you received it: unworn or unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund was approved or not.

If approved, you will automatically be refunded on your original payment method within 10 days.

Please remember that it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at: pawfectly15@gmail.com